|
KMID : 1124020190350020001
|
|
Korean Social Security Studies
2019 Volume.35 No. 2 p.1 ~ p.34
|
|
|
A Qualitative Research on the Precarious Employment Relations and Social Security Experience of Customer Service Center Subcontracted Workers
|
|
Lee Seung-Yoon
Cho Hyuk-Jin
|
|
|
Abstract
|
|
|
|
This study aims at qualitatively analyzing the precarious working condition and social protection experience of workers at customer service call center, noting that the customer service center is expanding mainly on the subcontracting relations between enterprises and between employment in the Korean service economic labor market. As a result, the study has shown that workers at the customer service center often work in an indirect employment status as the subcontracted and the dispatched with a low employment security. Regarding to the experience of the social security, firstly, the workers did not have workplace safety education, and health issues were unlikely to be regarded as an industrial accident. Secondly, the workers at customer service center had high turnover rate due to the contractors’ failure to renew their contracts or due to the termination contract of the subcontracted company. However, unemployment benefits was not found useful and the level of expectation for national pension as a means of old age income protection was very low. Lastly, due to their employment relationship, female workers found it very difficult to make long-term life cycle plans for their pregnancy, childbirth and parenting and the take-up rate of the work-life balance policy such as maternity and parental leaves was very low.
|
|
|
KEYWORD
|
|
|
Customer Service Call Center, Subcontracted Workers, Female Workers, Precarious Work, Social Protection System
|
|
|
FullTexts / Linksout information
|
|
|
|
|
|
Listed journal information
|
|
|
|